1. Lava Support will never reach you by SMS or phone call.

2. We will never ask for any secret material, seedphrase, or ask you to send us money.

3. The official Lava Support Communication channel is: hello@lava.xyz

4. Only download software from trusted locations

5. You can report phishing attempts to hello@lava.xyz

Phishing refers to fraudulent attempts to get personal information from you, usually by email. But scammers use any means they can to trick you into sharing information or giving them money, including:

• Fraudulent emails and other messages that look like they're from legitimate companies, including Lava

• Misleading pop-ups and ads that say your device has a security problem

• Scam phone calls or voicemails that impersonate Lava Support

• Fake promotions that offer free products and prizes

• Unwanted Calendar invitations and subscriptions

If you're suspicious about an unexpected message, call, or request for personal information or money, it's safer to presume it's a scam.